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http://www.knoxstudio.com/shns/story...1-14-02&cat=AN
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<big>'Air rage' is back</big>
By JESSICA WEHRMAN
Scripps Howard News Service
January 14, 2002
- In the months after the Sept. 11 terror attacks, airline travel was primarily populated with placid, patient customers who braved long lines, applauded flight attendants and, on a few flights, burst into "God Bless America."
Months later, most passengers are still patient, despite a few muttered complaints at security. But in a handful of cases, the bad behavior - also dubbed "air rage" is back - and it has led to arrests.
Most recently, an airline pilot was arrested after making what authorities called "inappropriate" comments at an airport security checkpoint. Elwood Menear, 46, a US Airways pilot, was released from jail Monday after being charged with making terrorist-like threats and disorderly conduct. Officials would not give specifics on the comments.
Before that, a man aboard a Southwest Airlines flight from Los Angeles to Las Vegas allegedly attacked a flight attendant with a shoe and opened the rear door of the aircraft as it was pulling away from the terminal. The passenger was believed to have been drinking and he was arrested
In December, a United Airlines flight from New York to Buenos Aires, Argentina, was diverted after a New York waiter relieved himself on a row of seats and said the people on the plane would die in a "fireball." He also was arrested.
"This was a pervasive problem that leveled off after Sept. 11 and now we're seeing it picking up again," said Andrew Thomas, author of "Air Rage: Crisis in the Skies." "We're going to have more people flying, more people becoming further removed from 9-11 in their minds."
Mike Sheffer of the Skyrage (CQ) Foundation in Charleston, S.C., said more people are aware of other passengers misbehaving since Sept. 11.
"I think what we're seeing is an increased focus on passenger behavior," he said. "People are more aware of what's going on around them, and as a result we're seeing more and more reports."
For every case of misbehavior, he said, there have been cases of cooperation. When a man rushed through security terminals at Hartsfield Atlanta International Airport, causing the airport's evacuation, "people were getting along," Sheffer said, sharing cell phones and acting patient despite the inconvenience.
Thomas said long lines and more stringent security measures may cause some frustration. In other airports, passengers arrive early for security reasons only to find themselves stuck in the terminal with little to do. Some become intoxicated in terminal bars, forcing flight attendants to deal with their behavior.
With even more air security taking effect this Friday, others say that those already tense about flying may become more tense.
"In the U.S., people are conditioned for instant gratification and they can get pretty much anything they want right when they want it," Sheffer said. "That's not going to be the case as far as airline travel is concerned."
The Federal Aviation Administration reports 318 cases of "unruly passengers" in 2000 and reported 223 as of Dec. 17, 2001.
Dawn Deeks, a spokeswoman for the Association of Flight Attendants, which represents 50,000 flight attendants for 26 airlines, discounts the FAA numbers. Because the FAA does not require airlines to report air rage incidents, many airlines don't.
"It doesn't make airlines look good if they report violent incidents on their aircrafts," she said. "The numbers are meaningless unless there's a reporting mechanism in place that says every incident needs to be reported."
Overall, Deeks said, organizations say unruly behavior isn't as prevalent as it was before Sept. 11. But with both flight attendants and passengers on higher alert, fewer passengers misbehave.
One measure of the new Aviation and Transportation Security Act passed last year by Congress would train flight attendants to deal not only with would-be terrorists, but with other disruptive passengers.
"When something happens on a flight, flight attendants and passengers don't know the intent of the disruptive behavior," she said. "They don't know if it's someone who has had too much to drink or with far more sinister plans."</font>